FREQUENTLY ASKED QUESTIONS
» What about secure and discreet packaging?
» How do I activate my account, if I could not receive the activation email?
» Why didn't I receive the confirmation email after ordering?
» What areas do we send to?
» How much you charge for delivery?
» How long is the delivery process?
» Are parcels insured?
» Is tracking available?
What about discreet packaging?
All of our parcels are packed with absolute discretion in mind. Packaging is plain and the return sender is our P.O. Box address. There will be no identifiable information on the parcel.
How do I activate my account, if I could not receive the activation email?
If you are sure that the email address is correct, have checked all your JUNK/SPAM folders, have waited enough time... But you still could not get the activation email.
Plese click the Activate Link here and follow the insturctions step by step to activate your account.
Why did I not receive a confirmation email after ordering?
The system will automatically send a confirmation email ofter each online order. If you have not got the email in your Junk/Spam mail folder after a few minutes (less than 1% of emails may take up to one hour), a wrong email address may have been entered when ordering. In this case, please go to our Contact Us page and leave your message and correct email address. To avoid this happening again, the best way is to register a member. It is easy and completely free.
What areas do we send to?
We post to any address in Australia, including P.O. Boxes, Parcel Lockers, and remote islands etc. We currently do not ship overseas.
How much you charge for delivery?
Please check our Shipping Policy for details.
How long is the delivery process?
We promtly process every order and quickly despatch orders within one or two working days. Then Australia Post will do the rest of job (fast delivery).
Are parcels insured?
All parcels are automatically insured. In the unlikely event that a parcel is lost, you will not be left out-of-pocket. This insurance is at NO cost to the buyer. With lost parcels there is a process we have to follow and this can take some days (performing an enquiry with the postal service, as it could be a simple matter of a delay or a wrong address that was given), so patience is appreciated in this instance.
Is tracking available?
Yes, all parcels come with a tracking number.
» How do I activate my account, if I could not receive the activation email?
» Why didn't I receive the confirmation email after ordering?
» What areas do we send to?
» How much you charge for delivery?
» How long is the delivery process?
» Are parcels insured?
» Is tracking available?
What about discreet packaging?
All of our parcels are packed with absolute discretion in mind. Packaging is plain and the return sender is our P.O. Box address. There will be no identifiable information on the parcel.
How do I activate my account, if I could not receive the activation email?
If you are sure that the email address is correct, have checked all your JUNK/SPAM folders, have waited enough time... But you still could not get the activation email.
Plese click the Activate Link here and follow the insturctions step by step to activate your account.
Why did I not receive a confirmation email after ordering?
The system will automatically send a confirmation email ofter each online order. If you have not got the email in your Junk/Spam mail folder after a few minutes (less than 1% of emails may take up to one hour), a wrong email address may have been entered when ordering. In this case, please go to our Contact Us page and leave your message and correct email address. To avoid this happening again, the best way is to register a member. It is easy and completely free.
What areas do we send to?
We post to any address in Australia, including P.O. Boxes, Parcel Lockers, and remote islands etc. We currently do not ship overseas.
How much you charge for delivery?
Please check our Shipping Policy for details.
How long is the delivery process?
We promtly process every order and quickly despatch orders within one or two working days. Then Australia Post will do the rest of job (fast delivery).
Are parcels insured?
All parcels are automatically insured. In the unlikely event that a parcel is lost, you will not be left out-of-pocket. This insurance is at NO cost to the buyer. With lost parcels there is a process we have to follow and this can take some days (performing an enquiry with the postal service, as it could be a simple matter of a delay or a wrong address that was given), so patience is appreciated in this instance.
Is tracking available?
Yes, all parcels come with a tracking number.